The migration takes place in the backend, and you will need to re-authorize it with your Microsoft credentials.Go to Admin > Channels > Email, click on Microsoft Office 365, and use 'Sign in with Microsoft' to re-authorize your support mailbox.You will see a banner inside your helpdesk as shown below: If you are using Microsoft as a custom mail server in Freshdesk and if you have already configured OAuth is an authentication protocol that allows you to approve one application interacting with another on your behalf without giving away your password. OAuth doesn’t share password data but uses authorization tokens to establish the identity between consumers and service providers. OAuth is an open-standard authorization protocol that allows applications to secure designated access. ![]() Going forward, Microsoft will only support OAuth for Microsoft Office 356 servers. Microsoft will deprecate support for Basic Authentication on online exchange servers due to security protocols. Learn more about it here or finish the setup in Email settings', you have to perform one of the below actions:Ĭase 1: Microsoft Basic Auth depreciation and migration to OAuth If you see a banner stating, ' Please reauthorize your Email settings. We assure you that this change will not impact your product experience, and no action is required on your part. ![]() If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. ![]() We have recently refreshed our branding across our offerings and changed the names of our pricing plans.
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